Effective March 1, 2018, N-Vision Optics is providing the following warranties to its domestic customers, on products purchased after March 1, 2018:
- All night vision systems, manufactured by N-Vision Optics are covered by a 10 year warranty. The 10 year warranty applies to the following systems: GT-14, PVS-14, G15, DNVB.
- All thermal imaging systems manufactured by N-Vision Optics are covered by a 5 year warranty. The 5 year warranty applies to the following systems: ATLAS, TC35A/TC50A, TWS13(all models).
- Warranty on all accessories and other products is 1 year.
Products purchased from N-Vision Optics, LLC are guaranteed to be free from manufacturing defects in material and workmanship under normal use for periods as stated above from the date of purchase. In the event a defect that is covered by this warranty occurs during the period stated above, N-Vision Optics, LLC, at its discretion, will either repair or replace the product, and such action on the part of N-Vision Optics, LLC shall be the full extent of the company’s liability, and the Customer’s sole and exclusive remedy. This warranty does not cover products that:
- were used in other than its normal and customary manner;
- were misused;
- were altered, modified or repaired by the Customer or by any party other than N-Vision Optics, LLC, without the prior written consent of N-Vision Optics, LLC;
- were discontinued by the manufacturer and either parts or replacement units are not available due to reasons beyond the control of N-Vision Optics LLC.
N-Vision Optics, LLC shall not be responsible for any defects or damage that in the company’s opinion resulted from the mishandling, abuse, misuse, improper storage or improper operation, including use in conjunction with equipment which is electrically or mechanically incompatible with or of inferior quality to the product, as well as failure to maintain the environmental conditions specified by the manufacturer.
CUSTOMER IS HEREBY NOTIFIED THAT OPERATION OF THE EQUIPMENT DURING DAYLIGHT HOURS OR UNDER ANY EXCESSIVE LIGHT CONDITIONS MAY PERMANENTLY DAMAGE THE INTERNAL COMPONENTS OF THE UNIT AND SAID DAMAGE WILL NOT BE COVERED UNDER THIS WARRANTY.
Any breach of this warranty shall be waived unless the customer notifies N-Vision Optics, LLC at the address noted below within the applicable warranty period. The customer understands and agrees that except for this warranty, no other warranties written or oral, statutory, expressed or implied, including any implied warranty of merchantability or fitness for a particular purpose, shall apply to the product. All such implied warranties are hereby and expressly disclaimed.
LIMITATION OF LIABILITY
N-Vision Optics, LLC will not be liable for any claims, actions, suits, proceedings, costs, expenses, damages or liabilities arising from the use of this product. Operation and use of the product are the sole responsibility of the Customer. The provision of products sold and services performed by N-Vision Optics, LLC to the Customer shall not be interpreted, construed, or regarded, either expressly or implied, as being for the benefit of or creating any obligation toward any third party of legal entity outside N-Vision Optics, LLC and the Customer. The remedies of purchaser set forth herein are exclusive and the total liability of N-Vision Optics, LLC whether based on contract, warranty, negligence, indemnification, strict liability or otherwise, shall not exceed the purchase price of the unit upon which liability is based. In no event shall N-Vision Optics, LLC, be liable for consequential, incidental or special damages.
Items returned within 30 days of purchase will receive a full refund upon inspection, less shipping costs. 15% restocking fee will be applied to volume purchasing of orders of 10 units or more. No returns will be accepted after 30 days.
Important: You must contact N-Vision Optics, LLC for a return authorization number. Without this number, returned merchandise will not be accepted. This number must appear on the outside of the returned box. Be sure to enclose a copy of your original invoice with your returned merchandise. All items returned for exchange or refund must be new and unused and must include the original packaging, manuals and all accessories.
Shipping & handling, and COD charges are non-refundable. Return shipping and insurance costs are the responsibility of the customer. No returned parcels will be accepted freight collect or COD. N-Vision Optics, LLC is not responsible for returned merchandise that is damaged in shipping or otherwise.
Refunds or credits will be adjusted accordingly in the event items are missing or damaged. Special orders, close-outs and products sold “as is” cannot be returned. Returned items which have been damaged as a result of inadequate packaging, neglect, (i.e. burned intensifier tubes, cracked housing, cracked optics, stripped thumb screws, etc.) will be returned to the customer.
N-Vision Optics, LLC, Inc. reserves the right to refuse the merchandise or re-ship the merchandise to the customer under the following conditions:
- The return authorization number was not visible on the outside of the box.
- The merchandise was incomplete, damaged, used or scratched.
- The original invoice was not included.
- The merchandise was ordered by credit card and order was cancelled after the credit card was processed.
- The merchandise was ordered but delivery was refused by or for the customer.
REPAIRS AFTER EXPIRATION OF WARRANTY
N-Vision Optics, LLC shall make every effort to repair your unit at a reasonable cost after expiration of the warranty. However, extensive damage may or may not be repairable. The customer will be provided with a cost estimate prior to any work being performed. Please contact our Customer Care Department for cost estimates and additional information.
OBTAINING WARRANTY SERVICE
Should your product require service under warranty, please fill in RMA Request Form below. Upon receipt of your information, we will e-mail you an RMA form with return instructions. Please make sure to put a copy of that form inside the package. All products should be fully insured with the correct postage; N-Vision Optics, LLC will not be responsible for improper packaged or damaged units during shipment.